Privacy Policy

Introduction

At GridHop ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Excel analysis service.

Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Account credentials (encrypted passwords)
• Payment information (processed securely through Stripe)
• Company name (optional)

Usage Data

We automatically collect certain information when you use GridHop:

• Device information (browser type, operating system)
• IP address and location data
• Usage statistics (features used, queries submitted)
• Performance data and error logs

Spreadsheet Data

When you upload Excel files or connect Google Sheets:

• File content is processed to provide AI analysis
• Data is stored securely in Firebase Cloud Storage
• We do not share your spreadsheet data with third parties (except AI providers for processing)
• You retain full ownership of your data

How We Use Your Information

We use your information to:

• Provide and maintain our AI analysis service
• Process your spreadsheet files and generate insights
• Manage your account and subscriptions
• Send transactional emails (confirmations, invoices)
• Improve our service through analytics
• Respond to support requests
• Detect and prevent fraud or abuse
• Send marketing communications (with your consent)

Data Sharing and Disclosure

AI Service Providers

Your spreadsheet data is sent to third-party AI providers (OpenAI, Anthropic, xAI) to generate analysis and insights. These providers process data in accordance with their own privacy policies and security measures.

Service Providers

We share data with trusted service providers who assist in operating our business:

• Firebase/Google Cloud (hosting and database)
• Stripe (payment processing)
• Email service providers
• Analytics tools

Legal Requirements

We may disclose your information if required by law or to protect our rights, safety, or property.

Data Security

We implement industry-standard security measures:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for stored files
• Secure authentication with Firebase Auth
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your spreadsheet files
• Opt-out: Unsubscribe from marketing emails
• Object: Object to processing of your data

To exercise these rights, contact us at privacy@gridhop.com

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion:

• Personal data is deleted within 30 days
• Uploaded files are permanently deleted
• Anonymized usage data may be retained for analytics
• Billing records are retained as required by law

Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns
• Improve user experience

You can control cookies through your browser settings. See our Cookie Policy for more details.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children's Privacy

GridHop is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of GridHop after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@gridhop.com
• Address: GridHop Inc., 123 Data Street, San Francisco, CA 94102
• Support: Help Center